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Terms

Free shipping applies only to domestic orders totaling $100+.

We accept returns and exchanges of unworn and unused products within 30 days of purchase, excluding Koio Vintage purchases, collaboration purchases, and products purchased during promotions and sales, which can only be exchanged.

Promotions cannot be combined for additional discounts.

The Koio x Norm Architects bench is made to order, and therefore it is final sale. Customer is responsible for taxes and shipping costs.

Terms

All sale purchases are final sale—exchanges only, no returns. Gift cards cannot be used on sale products. Promotional offers and discounts cannot be applied to sale purchases.

Caring for your Koios

Koios are made from fine Italian materials, each of which requires a different kind of care. Scroll to learn how to keep yours looking box-fresh with Koio-approved care products.

CHROME-TANNED LEATHER

CHROME-TANNED LEATHER: These instructions apply to all leather shoes except Castagna and Mocha colorways, and the Primo in Onyx.

Pre-wear care

Upon receiving your Koios, lightly coat them with our Eco Protector Spray. Be sure to test it on a small section before spraying your entire shoe

Regular care

Press the bristled tip of our Eco Cleaner against the sole of your shoe and squeeze gently to dispense formula

Using circular motions, gently scrub the upper and sole until clean

Remove excess formula using our microfiber cloth

Allow shoes to air dry completely for at least 2 hours

BETWEEN-WEARS CARE

Place men’s or women’s shoe trees inside your Koios to maintain structure, minimize unwanted odors, and prevent moisture accumulation

VEGETABLE-TANNED LEATHER

VEGETABLE-TANNED LEATHER: These instructions apply to the Mocha and Castagna shades of our leather shoes, as well as the Primo in Onyx.

PRE-WEAR CARE

Vegetable-tanned leather Koios are hand-brushed with a blend of waxes and oils that nourish the material’s surface, so you won’t need to do anything upon receiving them

REGULAR CARE

Regularly use a dry, soft cloth to sweep away dirt and debris

Every four to six months, apply a generous amount of leather conditioner to your shoes to maintain their natural sheen and prevent cracking

Allow to dry fully after conditioning—dry time depends on the conditioner used

Please note, our cleaning products are not suitable for use on vegetable-tanned leathers

BETWEEN-WEARS CARE

Place men’s or women’s shoe trees inside your Koios to maintain structure, minimize unwanted odors, and prevent moisture accumulation

SUEDE & NUBUCK

SUEDE & NUBUCK: These instructions apply to all styles made with suede or nubuck.

PRE-WEAR CARE

Upon receiving your Koios, lightly coat them with our Eco Protector Spray. Be sure to test it on a small section before spraying your entire shoe

REGULAR CARE

Suede and nubuck do not respond well to moisture, so we recommend spot-cleaning these materials with an ‘eraser,' which doesn’t require water

Gently rub the ‘eraser’ against spots and scuffs until minimized or removed entirely

BETWEEN-WEARS CARE

Place men’s or women’s shoe trees inside your Koios to maintain structure, minimize unwanted odors, and prevent moisture accumulation

CANVAS, Mesh, & nylon

CANVAS, Mesh, & nylon: These instructions apply to all non-leather shoes made with canvas, mesh, or nylon.

PRE-WEAR CARE

Upon receiving your Koios, lightly coat them with our Eco Protector Spray. Be sure to test it on a small section before spraying your entire shoe

REGULAR CARE

Press the bristled tip of our Eco Cleaner against the sole of your shoe and squeeze gently to dispense formula

Using circular motions, gently scrub the upper and sole until clean

Remove excess formula using our microfiber cloth

Allow shoes to air dry completely for at least 2 hours

BETWEEN-WEARS CARE

Place men’s or women’s shoe trees inside your Koios to maintain structure, minimize unwanted odors, and prevent moisture accumulation

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